10. Warranty and support
10.1. The supplier will respond, excluding what mentioned in paragraph 10.3, for any lack of conformity which will arise within a period of two years from delivery.
10.2. For the purpose of this contract goods shall be presumed to be in conformity if the following circumstances are met: a) they are fit for the purposes for which goods of the same type are normally used; b) they comply with the description given by the seller and possess the qualities of goods which the seller has held out to the consumer as a sample or model; c) show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect.
10.3 the supplier states that some of the goods for sale, especially jewelry, are completely handmade in Italy and might also be a unique product. These jewels are made of brass, hand-painted enamel and protected by Cataphoresis. Cataphoresis is an electrolytic process that protects the jewel and guarantees it from wear and oxidation. The finished creations are fully immersed in a galvanic bath (nano-ceramic cataphoresis) which gives the product a transparent coating consisting of ceramic microparticles.
The Slight imperfections or changes in colour are due to the handcrafting nature of the product.
In compliance with Italian legislative decree 206-6/9/2005, the vendor declares that all the jewels are made of hypoallergenic brass, nickel free and enamel. The direct contact with alcohol-based substances can damage the enamel and degrade it. Cataphoresis can browse in case of high skin acidity.
10.4 The buyer loses every right shall he not immediately advise the seller of the lack of conformity in the quickest way possible and not later than two months upon discovering the defect. The complaint is not required if the seller has acknowledged the existence of the defect.
10.5. In case of ascertained lack of conformity, the buyer may ask, without charge, under the conditions mentioned below, either the repair or replacement of the purchased goods, a reduction of the purchase price or termination of this agreement, unless the request is not objectively impossible to meet or is prohibitively expensive for the supplier in accordance with art. 130, paragraph 4, of the Codice del Consumo.
10.6. The request must be submitted as follows: in written form, by registered mail, by registered letter with notification of receipt or by certified mail, to the vendor, which will indicate its willingness to act on the request, or the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where the supplier has accepted the buyer’s request, the supplier will indicate the method of delivery or return of the goods together with the timing needed to do so.
10.7. Shall the repair or the replacement be impossible, excessively expensive or the supplier has failed to repair or replace the goods within the time limit referred to in the preceding paragraph or, finally, replacement or repair previously made caused the buyer significant inconvenience, he may request, at his discretion, an appropriate price reduction or have the contract cancelled. In this case the buyer shall submit its request to the supplier, which will indicate its willingness to act in the same direction, or the reasons that prevent them from doing so, within seven working days of receipt.
If the supplier has accepted the buyer’s request , the price reduction proposal or how to return the defective goods shall be indicated In the same communication.
In these cases it will be the buyer to indicate the best way for him to receive the sum previously paid to the supplier.
10.8 In case of resolution the maximum refundable sum will be, once the object has been returned, equal to the price paid for the purchase, after expences.
